Join us.. Digital Inclusion Project Manager & Facilitator (Head of Digital)

About us

Starting Point is a locally-rooted social enterprise based in Stockport, established to support people to lead happier, healthier and fairer lives through informal learning and creating change through community building. 

We focus on:

  • Digital inclusion
  • Action and change through community organising
  • Health and Wellbeing

Our services are free to the end user and we trade by selling training services to organisations who share our values and benefit from our services, including housing associations, other VCSE organisations and local council.

Our small team supports over 1500 learners each year.

Examples include:

  • Providing digital inclusion classes to housing tenants.
  • Providing holiday clubs to three primary schools.
  • Acting as the community connector for DigiKnow – an alliance of private, statutory and community organisations supporting people to get online.
  • Working with GP social prescribers to host positive mental health courses.

We believe everyone needs at least one person in their life to depend on. COVID-19 has shown us that these networks don’t always exist yet there are neighbours wanting to offer support. Starting Point creates these social networks in organic ways without it becoming a “befriending” initiative that is manufactured and unsustainable.

About the role

We are looking for someone to develop our digital team and offer. A person passionate about tackling the root causes to digital exclusion, enthusiastic about delivering high quality training solutions and has experience of developing a team through fostering a culture of reflection, learning and accountability .

We are known for our digital inclusion approach & have strong links within our community, as well as being in touch with networks across the UK.

Through our work at Starting Point we have seen the difference that effective digital support can make for people, from older people to those in poverty, newly-arrived migrants and refugees to young people failed by the education system. Our work has ensured that thousands of local people have the basic digital skills they need to connect with others, improve employment opportunities and maintain access to key support services. We are fortunate that our approach has seen us recognised as twice winners of The Tech For Good Awards & Adult Learners Week Awards.

The issues of digital exclusion and data poverty existed before Covid-19 but the pandemic has exacerbated these inequalities, with the divide still growing. Those who are digitally excluded have a significant number of challenges, in addition and complementary to other challenges they face including unemployment, poverty, poor mental health, long term health conditions, isolation, etc.

This role has been made available because of an impending restructure of our team (October 2021) to ensure clarity of our work. We’re looking for someone who will take forward our digital inclusion work, ensuring activity is effective and targeted. 

In return, you’ll join a team that is passionate about the impact that digital can have, and who are committed to delivering programmes and projects that really make a difference to people’s lives. You’ll be part of the busy and dynamic team, and you’ll work closely with colleagues to take our work to the next level and to ensure we can reach many more people. 


Job Title Digital Inclusion Project Manager & Facilitator
Job Grade SO2
Reporting to Programmes Manager (COO)
Purpose To provide centralised project management of all digital grants, contracts or aligned work.

To develop, design and deliver an exceptional standard of digital training resources.

To mentor, develop and support the existing digital team.

To support the wider organisation to flourish and grow.
Core ResponsibilitiesUsing robust project management systems manage the smooth running of all digital work on a day to day basis. 

Maintaining and developing the strong relationships with external associates.

Working with colleagues, programme partners and external agencies to develop and deliver an innovative digital inclusion programme. To prepare and manage applications and tenders for new work.

Co-ordination of activity reports, learning outcomes and governance meetings; and responsibility for reporting to funders. 

To grow and develop the digital team. 
General Responsibilities Responsible for delivery of digital projects and associated tasks of varying size and complexity personally or in collaboration with a team of internal colleagues and volunteers as well as external partners. 

Responsibility includes project planning and delivery, liaising with project partners, technical support as required e.g. reporting and evaluating; being aware of environmental changes and responding to them; being alert to funding opportunities for future work and assisting with preparation of tenders and grant applications. 

Being an advocate for change and action upon the causes of social injustice when it impacts digital inclusion.

Responsible, as required, for managing project delivery budgets, for reporting to funders and/or the Board; contributing to income generation targets, for co-ordinating and supporting volunteers, and colleagues working on the project(s). 

Inspiring others in their work for social good.
Posts line managed Initially: 
digital training officer x 2 
digital training administrator x 1
Assets managed None 
Projects / contracts managed As required 
Relationships managed As required 
Budgets managed As required 
Income generation Expected to be alert to opportunities to secure grants, contracts or aligned resources that can enable the sustainability and further development of Starting Point and/or related community and digital opportunities. 

Role / Activities

Main area of work Supporting the development, delivery and evaluation of the Starting Point Digital Team which includes a variety of work, through the design and delivery of identified projects and areas of responsibility. 
1Co-ordinate the development of a Starting Point Digital Delivery Plan and Communications Strategy 
Support staff and volunteers and to reach their maximum potential
Design, develop and deliver high quality training programmes
Work with colleagues and external agencies to identify, develop and align new projects and funding to the portfolio 
Co-ordination Starting Point digital team meetings and updates to wider team including Starting Point Board
Co-ordinate evaluation and shared learning
Responsible for reporting programme progress of Starting Point Digital Programme to strategic bodies, funders and Starting Point Board
Advocate of digitally included communities and informal community learning
General tasks  
1Implement a robust project management approach to coordinate and deliver projects. 
Optimise, manage and report on programmes’ resources including finance and people. 
Develop and maintain relationships with potential and existing partners, stakeholders and networks, and act as a main point of contact. 
Actively promote the programmes’ projects, their successes and raise awareness of challenges internally and externally. 
Develop a strategic overview of the context in which the programme is being delivered and contribute to organisational understanding of the wider operating environment 
Identify opportunities for further development of projects and/or new initiatives. 
Develop areas of knowledge and/or expertise. 

Skills / Knowledge / Abilities

Skills, knowledge & experience required Programme Specific 
1. Knowledge of barriers to digital inclusion 
2. Able to work with partners from all sectors
3. Understanding of how develop a team 
4. Experience in writing and managing funding applications

General Project management skills including: 
Organisational skills 
A problem-solving approach
Negotiation, communication and facilitation skills

General ICT competence including adaptability to new software and familiarity with project software and tenacity to resolve issues

Experience of developing professional relationships with senior representatives of other organisations 

Ability to work within a delivery team
Ability to work unsupervised and take operational decisions as required (within agreed parameters of delegated authority) 

Ability to communicate in a range of media quickly, accurately and concisely 

Ability to line manage other staff and volunteers

Experience of project development and delivery with multi- agency partners 

Experience of reporting on complex projects 

A relevant degree level qualification or equivalent
Other job-related conditions Travel across Greater Manchester and occasionally further afield. 
This role is suitable for applicants looking for flexible working arrangements. You will be working in an energetic and busy work place. An ability to adapt, empathise and prioritise is essential.

Starting Point offers:
Option for some home-based working
Bike to work scheme
Employee wellbeing program
Coffee shop refreshments and discounted meals
Understanding and upholding Starting Point’s policy and principles on equality and diversity

Summary of Conditions of Service

Salary: NJC equivalent SO2
£ 29,636 – £ 32,234 (pro-rata)
Plus statutory pension contribution
Hours of Work: The contractual hours of work are 32 per week. (1.0 FTE) Starting Point is gradually moving to a 4-day working week model of which this role qualifies. 
The post is eligible for flexible working in accordance with current Starting Point policies. 
You may need to undertake duties outside normal working hours for which time off in lieu will be given. 
Holidays: 23 days (pro-rata) per year including statutory Bank holidays.
Pension: Auto enrolment rules are in place and Starting Point meets its legal requirements. 
Equal Opportunities: Starting Point is committed to the promotion of equal opportunities. 
Contract: For full terms and conditions of service please refer to the Contract of Employment 
The contract is offered subject to a probationary period of three months. 
Date: September 2021 

How to apply

Please return your CV and a covering letter outlining your suitability to by the closing date of 30th September 2021. Please get in touch of you would like to submit your covering letter in an alternative format such as audio or video.

Safeguarding Statement and Pre-Employment Checks

We work with vulnerable adults and are fully committed to ensuring their safeguarding and welfare at all times, in line with our Safeguarding Policy and Procedures. All of our employees, contractors and volunteers will be expected to comply with the policy and procedures. Upon a conditional offer of appointment being made, all employees will also be required to satisfy our pre-employment screening process which for this position, will include:

  • An identity check (photo ID)
  • Receipt of two satisfactory references
  • Documentary evidence of right to work in the UK
  • A Satisfactory DBS Check 

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